Disability Services

Train-the-Trainer for Disability Services

Elevating Facilitator Confidence in Disability Services

Our client in the Disability Services sector needed to build internal capability for delivering more engaging, effective workshops, especially when training included dense and critical content such as NDIS policy, compliance, or legal requirements. Many trainers were highly knowledgeable in their subject matter but lacked confidence presenting online, resulting in disengagement and inconsistent delivery. The client needed a fast, practical way to lift their facilitators' confidence and skillset without overwhelming them with theory.

What We Delivered

Imagine8 delivered a virtual Train-the-Trainer workshop designed to boost facilitator presence, online engagement, and communication effectiveness.

A live virtual session focused on presentation skills for online delivery
Quick reference guides and downloadable cheat sheets for easy reinforcement
A structured Zoom walkthrough to support digital confidence
A guided action plan for ongoing growth, anchored around real workshop milestones (1st, 5th, 10th sessions)
Techniques for storytelling, presence, vocal delivery, and participant interaction

Workshop Content Highlights: Presentation Confidence & Delivery

The session focused on real-world techniques and tools tailored for disability services professionals.

Posture, voice, body language, and camera presence
Managing nerves with practical, low-bar techniques
How to eliminate filler language and stay audience-focused

Online Engagement Tactics

Practical strategies for engaging participants in the virtual environment.

How to ask questions that provoke discussion
Using humour, stories, and energy to bring technical topics to life
Mastering the 'orchestra' of Zoom: breakout rooms, names, visual flow

Practical Tools

We provided comprehensive resources for ongoing development.

Facilitator cheat sheets
Slide structure templates
Live walkthroughs of common workshop challenges
Action planning tools to support continuous improvement

The Takeaway

When you're delivering life-changing information, how you present it matters just as much as what you present. Great training starts with confident facilitators, and at Imagine8, we equip your team to lead with clarity, connection, and presence.

Key Outcomes

Participants reported feeling more confident, supported, and energised to deliver engaging online sessions

Immediate improvements were seen in how trainers interacted with participants and used visual tools

The reference materials provided continued to support facilitators beyond the live workshop

The client now has a foundation for further Train-the-Trainer development across their organisation

“Amanda's session was exactly what our facilitators needed: real strategies, real support, and tools they could use straight away.”

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